The Collections and Customer Service Awards returns for its tenth year on 24 November 2016 to recognise the outstanding achievements of those within collections and customer service, introducing new categories for 2016 to truly reflect the exceptional and critical work ongoing within the profession.
The awards are independently judged and culminate in a prestigious black tie dinner and ceremony at The Midland Hotel, providing an excellent forum for celebrating success and unparalleled networking opportunities.
Kamala Panday, Publishing Director of Credit Strategy said“The CCS Awards continues to evolve to reflect the industry’s ever-changing approach to customers. We have recognised that agents and contact centre teams – as well as their leadership – are on the front line when it comes to driving excellence in conduct, and so we have moved to give them more recognition. Additionally, moves to approach customer relationships more smartly through advances in data and digital strategy deserve acknowledgement – and so we have made new categories to recognise this. Finally, the scheme has broadened its base to recognise the ongoing growth of debt purchase internationally, as well as the general treatment of non-performing loans.”
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